The Perceived Impact of Quality of Supervision on Employee’s Job Satisfaction: A Case Study of Maluti-A-Phofung Municipality

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The primary objective of the study was to describe the impact of quality of supervision on employees' job satisfaction in the workplace and to establish which qualities of supervision styles are in operation in organisations. Some organisations seem to lack proper and appropriate quality of supervision that will enhance employees' job satisfaction. The qualitative method was used because its strength and purpose are to explore a problem or describe a setting, a process, social group or a pattern of interaction, thereby placing boundaries around the study. A self administered questionnaire was distributed to employees of Maluti-A-Phofung municipality. About 185 employees from different departments formed part of the population. Stratified sampling was used where the overall population was divided into smaller groups, classified according to gender, status, age, length of the service and other variables such as educational levels. The results showed that there is absence of quality of supervision and expertise to manage the departments assigned to both managers and supervisors and further indicated the lack of self discipline among the employees as responsible for job dissatisfaction and poor performance in the Maluti-A-Phofung municipality.


Keywords: Styles of Supervision, Job Satisfaction
Stream: Organisations
Presentation Type: 30 minute Paper Presentation in English
Paper: , , The Perceived Impact of Quality of Supervision on Employee’s Job Satisfaction


Mandla Ndlangamandla

Lecturer, Industrial Psychology, University of the Free State
South Africa


Ref: D09P0169